Located in a historic neighborhood in the nation's capital, Georgetown offers rigorous academic programs, a global perspective, exciting ways to take advantage of Washington, D.C., and a commitment to social justice. Our community is a tight knit group of remarkable individuals interested in intellectual inquiry and making a difference in the world.
Account Manager for Client Support - University Information Services
The Account Manager works collaboratively with specifically designated departments or university divisions to provide IT guidance, recommendations, and direction; and assists the department or division with development of IT goals and objectives; and manages resources to assure technology needs are met and aligned with the university's IT objectives. Serving as a Team Lead and reporting to the Associate Director of Client Support, the Account Manager has duties that include but are not limited to:
Simultaneous IT Projects Management
Develops project charters and supporting documentation.
Identifies which projects can use internal resources vs. being outsourced.
Coordinates among multiple groups, including UIS staff, university faculty and staff, and external vendors.
Effectively manages communication and tracks project status and risks.
Promotes clarity and transparency in project management.
Negotiates resources and timelines to reflect identified capabilities across individual and all UIS Projects.
Actively works to demonstrate UIS as a colleague and collaborator on departmental projects.
Technology Requirements Analysis
Captures, synthesizes, and documents technology requirements
Understands the business need and requirements.
Identifies technology solutions that meet those business needs.
Suggests and informs management of key technology capabilities and the effect on performance.
Prepares estimates for technology implementations and solutions, both from a time and cost standpoint, based on experience and knowledge of existing capabilities and regulations.
Develops service level agreements as they relate to IT operations in coordination with other UIS divisions.
Technology Alternatives Evaluation
Assesses various technologies against identified criteria and requirements.
Documents the findings of the assessments and creates recommendations on best alternatives or approaches for implementing those technologies.
Uses industry best practices for evaluating alternatives against identified and ratified requirements.
Clearly communicates the pros and cons within a solution set of alternatives.
Translates customer needs into valid technology requirements.
Communicates complex technology solutions in a clear manner appropriate to the audience.
Performs fit-gap analysis and clearly explains solution gaps to customers to empower decision making.
Presents the business case and solution set to senior management both within UIS and within departments in a professional and meaningful manner.
Bachelor's degree - and continuing education in technology discipline
5 years of work experience in information technology management organization - preference for 2 of those years in customer service
Certification in business process and project management
Ability to clearly communicate verbally and in writing with proper grammar and spelling
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Georgetown University is an Equal Opportunity/Affirmative Action Employer fully dedicated to achieving a diverse faculty and staff. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, national origin, age, sex (including pregnancy, gender identity and expression, and sexual orientation) , disability status, protected veteran status, or any other characteristic protected by law.
Georgetown University offers a wide variety of comprehensive and competitive benefits. Benefits packages include comprehensive health, dental and vision plans, disability and life insurance coverage, retirement savings programs, tuition assistance, voluntary insurance options (including group legal, accident, and critical illness), and much more. Whatever your need, the Office of Faculty and Staff Benefits will be standing by to support you. You can learn more about the benefits offered to eligible faculty and staff at https://benefits.georgetown.edu or view the online interactive benefits guide for more information.
Internal Number: JR04662
About Georgetown University
Established in 1789, Georgetown is the nation's oldest Catholic and Jesuit University. Georgetown is one of the world's leading academic and research institutions, offering a unique educational experience that prepares the next generation of global citizens to lead and make a difference in the world.