Montgomery College is Maryland's premier community college, serving more than 60,000 students each year through credit and noncredit programs. We are dedicated to providing an exceptional education for all of our students, and we recognize that our faculty and staff are integral to our continued success. We give employees the environment, tools, and opportunities they need to make a difference.
Job Title IT Support Specialist (three positions) Job Description Summary Job Title: IT Support Specialist (three positions) Position #: S03429, S03709, and S13251 Location: Rockville Grade: 25
Montgomery College, Rockville Campus, has an immediate need for three full-time IT Support Specialists. We are looking for qualified candidates to fill work shifts that range from 7:30am to 10:00pm, Monday-Friday with occasional weekend hours. These are non-bargaining, non-exempt positions, grade 25. For non-exempt positions, you are not eligible to work a secondary job at Montgomery College.
Under supervision and/or direction, incumbents in this job class provide front-line user support for college-wide technology network, telecommunications, and multimedia systems support for technology-equipped offices, conference rooms, classrooms and labs as well as academic areas for faculty, staff, and students. Multimedia systems support is also provided for College programs and special events. Incumbents in this class provide general user support for all aspects of technology set-up, installation, troubleshooting, service, upgrades, and maintenance.
Contacts and interaction vary and may involve multiple constituencies such as direct interaction with campus administrative team, faculty, colleagues, managers, directors, students, vendors, contractors and consultants for the purposes of exchanging information and providing service
Montgomery College is a public, fully accredited, open admission institution. Led by President DeRionne P. Pollard, Ph.D., Montgomery College is dedicated to student success and widely recognized for the quality and scope of its academic programs. Do you want to join us in our mission of providing an exceptional education and fostering student success? The faculty and staff of MC are integral to our continued excellence. We are looking for dedicated professionals for opportunities throughout the College. Job Description
Duties include but are not limited to:
Provide technical support for all classrooms, labs, learning centers, offices, conference rooms, event spaces and off-site locations (e.g., Community Engagement Centers).
In coordination with the Endpoint Computing team, deploy computer images for academic computer labs and classrooms.
Install and uninstall software including applications and user data to meet instructional, educational and technical needs and standards.
Install, replace, maintain, upgrade, configure, troubleshoot and repair workstation hardware and peripherals. Install, configure, document, upgrade and troubleshoot network client software, including network, printer and other hardware drivers, workstation operating system, applications and files.
Set up, operate, maintain, and troubleshoot instructor workstations, projection, audio, video, and lighting systems.
Support, operate, and maintain hardware, software, and peripherals for networked digital signage systems. Provide technical support for use of videoconferencing.
Create, complete, and track incident-problem-request-change order tickets.
Create and maintain Users and Groups and administer academic servers connected to labs, classrooms and learning centers.
Respond, troubleshoot and resolve work orders as assigned through the IT Service Desk.
Staff IT Service Desk as assigned; log issues; triage and resolve end-user issues or escalate to next level.
Perform hardware and software diagnostics on computer equipment, including PCs, mobile devices, networks and servers.
Provide preventive maintenance on media technology and data projection equipment.
Provide warranty repair on approved vendor desktops and laptops; order and track warranty parts.
Manage data and users on NAS (Network Attached Storage) servers as well as on several local academic servers.
Offer advice, training solutions, and guidance to service customers.
Perform other duties as assigned.
Associate's degree information systems, media or educational technology, or a related field.
Three years of experience in front-line technical support setting up, operating, trouble-shooting, and maintaining computer hardware and software and multimedia presentation and conferencing technologies in an educational environment, and/or any combination of education, training and experience providing understanding of the field and the ability to perform the duties of the job.
Knowledge of all aspects of technology support.
Knowledge of current and emerging technologies, including mobile devices, computers, and multimedia troubleshooting, and maintaining integrated multimedia systems in learning environments; web and video conferencing systems and presentation software; desktop imaging and installing operating system and applications.
Knowledge of software application and installation concepts including customization and/or non-default configuration; data, video, and voice network communications and supporting application systems; personal computing devices and their peripherals and all versions of Microsoft Windows and Mac OS and desktop productivity software; Microsoft Office tools and project management software; and computer hardware and peripheral devices.
Some knowledge of College networking; network operating systems and telecommunication systems; networks/network paths, networking protocols, and networking hardware (wireless access points, switches and routers).
Excellent skills in communication, collaboration, and customer service in a diverse environment.
Strong analytical and problem solving skills.
Ability to travel to and work in locations other than the assigned office.
Eligible applicants must currently be authorized to work in the United States and not require employer visa sponsorship
Office 365, CompTIA A+, Network+, Dell Warranty and Repair, or other applicable certifications.