The Global Experience Office (GEO) is a central office of global education at Northeastern University, committed to ensuring that every Northeastern student has an opportunity to engage in intellectually challenging and culturally enriching experiences throughout the world. To achieve this, GEO partners with Northeastern colleges and units to integrate global experiences into their curricula and to enhance their capacity in operating global programs. GEO’s own signature programs are carefully designed and operated to complement students’ on-campus studies, to deepen students’ knowledge of the world and their chosen field of study, develop intercultural and political sensitivity, utilize and strengthen foreign language skills, and help students explore global career options. Through these programs, GEO facilitates global experiences for over 2,700 NU students and 200 additional foreign incoming students.
The Assistant Director (AD) serves as the lead for program development across GEO programs, while being directly responsible for a small own portfolio. The AD provides day-to-day management and maintains accountability for the division, and assists Senior Associate Director for Students and Program Development to ensure coordination with other GEO’s functional areas (advising, exchange and visitors, curriculum integration, operations). The AD oversees all aspects of the program development cycle, including faculty and college engagement and outreach, synchronization of programming processes, and the programming team’s record keeping and task management. The AD ensures consistency, accuracy and completeness of program information (e.g. program curriculum and itinerary, admissions requirements, vendor/partner information, program liaison, onsite resources, contingency plans, etc.). The AD collects and analyzes programming abroad data, including data on incidents and, in partnership with Senior Associate Director, Director, and ISO, implement strategies for preventing incidents in the future.
The AD interfaces with a variety of GEO stakeholders, domestic and international, NU and non-NU entities. The AD is responsible for developing and overseeing the Program Design Team’s onsite and virtual partnership assessment processes and implementation.
The AD manages the development and cultivation of relationships with university partners, program providers, and onsite vendors; researches, evaluates, and engages with new partners and vendors to fill the academic, programmatic, and student support needs; and oversees a comprehensive knowledge base of information on partners’ administrative processes and academic requirements. The AD is responsible for hosting partner visits on campus, developing and implementing visit preparation process to maximize visit effectiveness for partners and for GEO and the University.
This position conducts site visits and attends, facilitates, and/or presents at meetings or conferences domestically and internationally.
6+ years of academic administrative experience required.
4+ years of program development experience.
Leadership and staff supervision experience required.
Previous experience studying abroad at the undergraduate level or time living abroad.
Demonstrated commitment to international education and the promotion of cross-cultural understanding.
Understanding of NAFSA (Association of International educators), professional ethics and competencies.
Familiarity with international political, social, and cultural issues as they pertain to education abroad, international travel, and international service.
Knowledge of principles and issues of study abroad advising, including the ability to advise students considering studying abroad.
Strong oral and written communication to positively engage people from diverse cultural and linguistic backgrounds, administer affirmative action policies effectively, and supervise in a culturally diverse workforce.
Excellent problem-solving and strong analytical skills with proven ability to strategize, prioritize, and multi-task to meet goals and deadlines.
Strong interpersonal skills, sufficient to inspire others and work effectively and collaboratively with students, faculty, staff, alumni, and other stakeholders. This includes professionalism and collegiality in a team environment, excellent judgment, discretion, and the ability to make decisions in a timely manner.
The ability to interact with global program representatives, faculty, and students in a highly professional manner with an understanding of protocol and confidentiality. Must effectively represent the University to outside institutions and universities.
Strong organizational, project management, administrative, and computer skills.
Proficiency in Excel and other Microsoft Office software required. Familiarity with Salesforce, Terra Dotta, and student record systems (e.g., Banner) preferred.
Ability to work both independently and as a member of a team.
About Northeastern University
At Northeastern University, we strive to create a vibrant and diverse community, characterized by collaboration, creativity and an unwavering commitment to excellence. Our core mission is to educate students for a life of fulfillment and accomplishment and to create and translate knowledge to meet global and societal needs. We seek accomplished faculty and staff to help us advance this mission.