Advertised Summary Job Description: The School of General Studies, Office of Admissions, Enrollment Management is looking for someone to be part of their team. Reporting to the Director of Operations, the incumbent provides operational and clerical support to the Enrollment Management Team for the School of General Studies. A. Front Desk Responsibilities: The incumbent provides operational and clerical support as an office front desk administrative assistant. Maintains inventory of all collateral materials including Admissions, Educational Financing, and the Dean's Office; Answering and screening a high volume of incoming telephone calls , retrieving and delivering messages, screen and/or directing visitors; manages administrative spaces and office calendars; maintains the schedules of the officers in, Admissions, Educational Financing, and Dean's Offices. Provides production support; produces mailing lists and labels for projects in Admission, Educational Financing, and Dean's Offices; pulls ad/info lines, downloads online applications and associated materials, corresponds with prospects, applicants, students via email, provides data entry and scanning/indexing support to Admissions, Educational Financing; pick-up and distribute office mail, proctors Online GSAE and covers evening or weekend information sessions. Prioritizes tasks, identifies issues and recommends solutions to improve processes or services and escalates concerns to management for resolution in a timely fashion. Book on campus rooms for events. Punctuality is of the utmost importance. Responsibility to open office promptly at the start of business. Flexibility regarding schedule when needed for special events and ad-hoc coverage needs. Handles deliveries and runs errands. Compile admissions packets and create labels for mailing. Mandatory overtime. Performs other duties as assigned.
B. Customer Service: Greet all visitors. Conveys an extremely positive attitude and excellent demeanor, ability to work in an extremely fast-paced, demand driven environment, must be able to juggle tasks, instill a welcoming and enjoyable experience for visitors to the office, over the phone and in all digital communications.
C. Program Information Dissemination: Candidate must stay up to date on program offerings and details which are constantly changing to effectively guide prospective and current students. Self-directed approach to continuous learning as questions or situations arise that would equip them with better knowledge to help future students ? create documentation/resources to convey routine and complex information on Columbia University policies, procedures and program information, address problems for prospects, applicants, and students.
D. Teamwork: balance and share information and duties with other members of front desk and broader operations and information systems team
General Minimum Qualifications: High School or the equivalent required, some college preferred. Proficiency in office software (ie. Microsoft office) expected. Demonstrated ability to learn new software/database applications. Ability to handle a variety of simultaneous activities, attention to detail and ability to follow through a must. Excellent interpersonal, organizational and communication skills with a positive attitude is a must. Familiarity with Columbia University and the policies of the School of General Studies highly desirable. Ability to work in a fast paced and stressful environment is a must. Experience in hospitality or other fast-paced highly customer-centric environment a must.
Additional Specific Minimum Qualifications: MANDATORY OVERTIME
As a member of the National Collegiate Athletic Association (NCAA) and the Council of Ivy Group Presidents (Ivy League), it is imperative that members of the Columbia University community, in all matters related to the intercollegiate athletics program, exhibit the highest professional standards and ethical behavior with regard to adherence to NCAA, Conference, University, and Department of Intercollegiate Athletics and Physical Education rules and regulations.
Columbia University is an Equal Opportunity/Affirmative Action employer.
Internal Number: 126_173032
About Columbia University
Columbia University is one of the world's most important centers of research and at the same time a distinctive and distinguished learning environment for undergraduates and graduate students in many scholarly and professional fields. The University recognizes the importance of its location in New York City and seeks to link its research and teaching to the vast resources of a great metropolis. It seeks to attract a diverse and international faculty and student body, to support research and teaching on global issues, and to create academic relationships with many countries and regions. It expects all areas of the university to advance knowledge and learning at the highest level and to convey the products of its efforts to the world.