Company: FedEx Services Job Title: Senior Design Strategist Job Requisition Number: RC109643 Category: Marketing Locations: Memphis, Tennessee 38125 United States
Employs advanced expertise of some customer-centered design principles, skills, methods, and technologies and moderate expertise of business/product development to lead design project teams through full design activities and all aspects of design projects. Primarily interacts with professionals and management of internal clients. Leads collaboration with Design Researchers, Creative Designers, and interactions with external customers.
Performs activities/roles such as:
- Frames and re frames business challenges to focus design efforts
- Empathizes with customers to discover pain points and unmet needs
- Synthesizes customer and other research to develop key insights
- Brainstorms ideas and develops high impact concepts and business opportunities
- Prototypes and tests concepts with customers
- Uses effective storytelling methods to convey knowledge or pitch opportunities
- Facilitates collaborative design activities and methods
Coaches less senior staff and other employees in customer-centered design principles, skills, methods, and technologies.
Bachelor's degree/ equivalent in Design, Business or related field. Three (3) years experience in design, design thinking, or related discipline, related to projects with ambiguous changes and a highly collaborative environment, including clients in an agency environment. Strong project management skills. Excellent human relations and communication skills, including written, verbal, presentation, and digital presentation software. Excellent understanding for user behaviors as it informs design.
This position is posted internally and externally. This position is domiciled in Memphis, Tennessee.
If qualified, upload current copy of resume and answer the job screening questions by close of business on November 16, 2018 by 5:00 pm CST..
Skills/knowledge considered a plus:
Strong customer focused orientation (internal and external customers); seeks a deep understanding and holistic view of customer needs and behaviors, leverages design thinking principles to define ideal customer experiences and develops solutions to solve customer problems.
Uses facts, imagery and stories to conceptualize and communicate a clear and convincing message that influences audience understanding and related decision-making.
Ability to analyze and synthesize information to create insights and develop solutions and recommendations grounded in facts.
Ability to work in ambiguity, organize, adapt, remain flexible and self-motivate.
Want a career where you are empowered to make a difference? Want to work for a company that is environmentally responsible? Want to grow and develop on the job? If so, FedEx is the place for you! Every day FedEx delivers for its customers with transportation and business solutions. FedEx serves more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx employees. FedEx has over 400,000 talented employees who are tasked with making every FedEx experience outstanding. FedEx has been recognized on many different lists both for business success and for being a great employer.
Here are some of the recognitions FedEx has received from the past couple of years:
FORTUNE "World's Most Admired Companies" – 2016
Corporate Responsibility Magazine "100 Best Corporate Citizens" – 2016
InformationWeek "Elite 100" – 2016
Women's Business Enterprise National Council "America's Top Corporations for Women's Business Enterprises" - 2016
Reputation Institute "World's Most Reputable Companies" – 2015
Black Enterprise "40 Best Companies For Diversity" – 2015
When 400,000 employees around the globe are all working together it is amazing what we can achieve! FedEx connects people and ideas. If you would like to make a difference on a global scale while receiving top notch benefits, competitive pay, and plenty of opportunities to develop, click 'Apply' and tell us more about yourself.
EEO Statement - FedEx is an equal opportunity/affirmative action employer (minorities/females/disability/veterans) that is committed to diversifying its workforce.
Internal Number: POSTING-3-93989-en-us
FedEx Services began operations in June 2000 to provide information technology, sales, and marketing support for FedEx Corp. subsidiaries FedEx Express and FedEx Ground. The same functions for FedEx Freight and FedEx Office were later aligned with FedEx Services.
In 2013, FedEx Services launched FedEx Delivery Manager®, an innovative option that provides U.S. customers with a range of flexible options to schedule dates, locations and times of delivery. Customers can also actively track and manage deliveries en route to or from their home, without a tracking number or even a FedEx account.
Today some 12,500 FedEx Services team members coordinate sales, marketing, communications, information technology, and customer service support for the global FedEx brand.