The University of Pittsburgh's Computing Services and Systems Development (CSSD) is seeking an experienced document imaging and technical business analyst to join the IT Customer and Application Support team. The IT Business Analyst will assist campus departments, users, and technology staff to develop and support document imaging and document management solutions primarily using the ImageNow product.
The imaging engineer/technical business analyst will have primary responsibility for prioritizing imaging projects, applying software upgrades, and advanced technical support services for the enterprise wide ImageNow implementation. This senior-level imaging engineer will be responsible for the daily server and client side advanced application level support of the ImageNow system.
The IT Business Analyst will serve as the primary liaison between the University and Perceptive Software on projects requiring vendor involvement. Strong project management, communication, and coordination skills will also be required along with an in-depth knowledge of the ImageNow product.
Additional responsibilities include but are not limited to advanced requirements gathering, business analysis, process re-engineering, support issue prioritization and escalation, quality assurance testing, applying software upgrades, coordinating testing, and documentation.
Bachelor of Science degree preferred in CS, IS, or related field. Advanced knowledge of Perceptive Software's ImageNow Product Suite is preferred. Experience with Windows Server 2003/2008 is preferred. Advanced Desktop/Scanner/Scanning Support skills for Windows XP/Vista/7 are required. Knowledge and experience with paperless strategies and services.
Applicants must provide three work-related references (supervisory, when possible) as well as include their complete employment history on their application.
Internal Number: 172208
About University of Pittsburgh
Founded in 1787, the same year the U.S. Constitution was signed, the University of Pittsburgh is one of the oldest institutions of higher education in the United States. One of three state-related research universities in Pennsylvania, Pitt is a member of the Association of American Universities (AAU), which comprises 62 preeminent doctorate-granting research institutions in North America.
Pitt faculty members have expanded knowledge in the humanities and sciences, earning such prestigious honors as the National Medal of Science, the MacArthur Foundation’s “genius” grant, the Lasker-DeBakey Clinical Medical Research Award, and election to the National Academy of Sciences and the Institute of Medicine. Pitt scientists have defeated polio, unlocked the secrets of DNA, lead the world in organ transplantation, and pioneered TV and heavier-than-air flight, among numerous other accomplishments.
Pitt students have earned Rhodes, Goldwater, Marshall, and Truman Scholarships, among other highly competitive national and international scholarships.
Alumni have pioneered MRI and TV, won Nobel and Pulitzer Prizes, led corporations and universities, served in government and the military..., conquered Hollywood and The New York Times bestsellers list, and won Super Bowls and NBA championships.