The Director will have primary responsibility for generating membership and donor revenue (acquisition, lapsed, renewal, and upgrade) and annual fund revenue through direct mail, telefund and online campaigns. This position will work with the Associate Vice President to set revenue goals and oversee all efforts to reach those goals for Individual Giving including Membership, Sustaining Fellows, and Affiliates. This will include management of staff and delegation of tasks to ensure that revenue campaigns are executed successfully and within budget. The role will compile campaign reporting and provide comprehensive performance analyses to senior management.
PRIMARY DUTIES AND RESPONSIBILITIES:
Lead the development of data-driven, multichannel fundraising strategies. Guide Associate Director(s) to thoughtfully plan the integration of these multiple channels in order to reach optimal response rates at minimal cost.
Oversee the strategic development of ongoing and ad hoc individual giving campaigns
Manage the analysis of all membership, donor annual fund campaigns and identify key strategic insights.
Ensure that revenue goals are met and make strategic and tactical adjustments as necessary.
Work closely with Director of Member & Donor Services to ensure the onsite transactional experience mirrors that of other transactional channels.
Oversee Associate Directors’ vendor selection and ongoing vendor management processes. Identify opportunities to leverage vendors effectively across departmental and museum-wide initiatives. Leverage vendor expertise to stay informed of innovative practices across industries and opportunities to test such practices in AIC campaigns
Oversee annual budget and carefully monitor expenditures to assess effectiveness of activities on weekly, monthly, quarterly and annual basis. Annually review budget and identify trends and efficiencies.
Create and manage reports and analysis to keep senior management informed of revenue progress. Create presentations and cases for business strategies that will result in better internal efficiencies and/or increased revenue/engagement.
Build and maintain master solicitation and communication calendar for all Individual Giving departments
Consult with Planned Giving to provide strategy and tactics for optimum direct response campaigns.
Collaborate with Development Information Systems on strategic list pulls, reporting, and data hygiene.
Work closely with Development Records, Member and Donor Services and Visitor Services on multi-variate and multi-channel campaigns to ensure accuracy, ease and innovation in revenue channels.
Manage the Associate Director of Reporting & Analysis in the development of data mining, analytics, and reporting, with the goal of optimizing net revenue
Work closely with colleagues in Individual Giving to promote data cleanliness, and analysis for all department initiatives including revenue, customer service, and engagement projects. Collaborate on reports of KPIs and other findings; identify key insights and make recommendations for future actions. Lead assessments of historic data as necessary.
Build relationships across organization to communicate individual giving fund goals.
Build relationships across peer organizations to learn, share and apply best practices.
Other duties as assigned
Strong analytical and strategic thinking skills required.
Strong interpersonal skills and demonstrated experience in working with cross-functional teams.
Minimum of 7 year track record of progressively increasing experience and responsibility in fundraising at complex, multi-layered organizations.
Demonstrated experience in taking initiative when planning and executing projects.
Outstanding organizational ability, accuracy, detail-oriented and accustomed to deadlines
Experience in managing vendor relationships and cross-functional teams.
Project management and attention to detail a must.
Experience with Microsoft Office (Excel, Word, PowerPoint) mandatory.
Experience with Raiser’s Edge (and/or other databases) mandatory.
Bachelor’s Degree required.
Enthusiasm and desire to make an impact mandatory.
Sense of humor.
The Art Institute of Chicago is an equal opportunity, equal access employer fully committed to achieving a diverse and inclusive workplace.
About The Art Institute of Chicago
The Art Institute of Chicago is a world-renowned art museum housing one of the largest permanent collections in the United States. It is encyclopedic in nature with strong holdings across all media, all traditions and all ages. The Art Institute is particularly recognized for its extraordinary Impressionist, Modern, Contemporary and American collections, among other aspects of its holdings. In addition to housing its permanent collection, it typically stages 35-40 special exhibitions a year. In 2014, it was named by Trip Advisor travelers as the number one museum in the world, a remarkable recognition that speaks not only to the quality of the collection but to the entirety of the visitor experience.
The Art Institute welcomes between 1,400,000 and 1,800,000 visitors a year and has a membership of 100,000. The museum has an annual operating budget of approximately $110 million.
Founded in 1879, the Art Institute grew with the success of Chicago and quickly attained world class stature given the strength of its collection. The Art Institute has expanded several times in its history, most recently and notably with the opening in 2009 of the 264,000 square foot Modern Wing ...designed by internationally acclaimed architect Renzo Piano. The addition has been critically important to the museum as it not only provided much needed gallery space, but also allowed the Art Institute to reorganize its galleries to present the collection in a more logical and accessible fashion. The new addition also includes one of the largest education facilities at any museum and this center has allowed the Art Institute to expand its already impressive array of offerings.