Under the supervision of the Assistant Director, Specialty Pharmacy Services, the Pharmacy System Manager (PSM) serves as the main liaison between WFBH Specialty Pharmacies, pharmaceutical manufacturers and payers. The PSM is also responsible for developing and cultivating relationships with internal departments (information services, legal, human resources, marketing, managed care) necessary to marketing specialty pharmacy services and adhering to accreditation standards. An understanding of data analysis and clinical data reporting is necessary.
Essential functions required of the position are as follows:
Adheres to the general hospital standards to promote a cooperative work environment by utilizing communication skills, interpersonal relationships and team building.
Builds community and teamwork both inside and outside of the department to create and maintain a positive work environment.
Markets pharmacy support services to internal and external customers
Obtaining additional specialty pharmacy contracts and ongoing reporting needs
On-going specialty market analysis and evaluation of network entry opportunities
Plans, implements, and evaluates programs to ensure that optimal, high quality pharmaceutical care is provided.
Fulfills the roles of innovator, leader, and facilitator in areas of responsibility to ensure continuous quality improvement.
Fulfills a commitment to meet or exceed customer expectations.
Participates in planning processes by establishing personal goals to support quality improvement efforts and contribute to the achievement of departmental objectives.
In addition to the core responsibilities of a manager, this individual will be responsible for execution of strategic initiatives as assigned by the Assistant Director. Examples include: operational improvements, utilization support, and other core business planning.
It will be imperative that this individual is a self-starter who can independently assess a given situation and apply the principles of situational leadership when appropriate. Change management skills, creative thinking, and high emotional intelligence will be vital to this individual’s success.
The Pharmacy System Manager reports to the Assistant Director, Specialty Pharmacy Services, and collaborates with key leaders within and outside the area.
Benefits include a competitive salary, excellent health insurance, employee perks, retirement package and support for professional travel and development
Graduate of an accredited School of Pharmacy with a B.S. in Pharmacy or Pharm.D. degree required
Completion of an ASHP PGY1/PGY2 residency program, preferred
Advanced business degree, preferred
Training and Experience:
Community/specialty pharmacy experience, required
2-4 years management experience, preferred
Payer contracting experience, preferred
Licensed or eligible for licensure to practice pharmacy in the state of North Carolina is required
About Wake Forest Baptist Health
Located in Winston-Salem, North Carolina, WFBMC is a Level I Adult and Pediatric trauma and burn centers. It is an integrated system that operates 1,004 acute care, rehabilitation and psychiatric care beds, outpatient services, and community health and information centers. WFBMC has been recognized in U.S. News & World Report’s rankings for the 26th consecutive year with seven specialties listed among the nation’s finest. The specialties earning top-50 spots in the 2018-2019 report were Cancer (No. 19), Nephrology (No. 38), Geriatrics (No. 31), Gynecology (No. 49), Ear, Nose, and Throat (No. 30), Pulmonology (41) and Neurology and Neurosurgery (No. 47). The Medical Center consists of an adult inpatient care facility, Comprehensive Cancer Center, Comprehensive Stroke Center, Heart and Vascular Center, Institute for Regenerative Medicine, Brenner Children’s Hospital, Emergency Departments for both adult and pediatric patients, and large outpatient care facilities. Through these resources the hospital provides acute care to both adult and pediatric patients throughout the western region of North Carolina and specialty care to patients internationally. WFBMC admits approximately 40,00...0 inpatients each year and has over a million outpatient visits at all ambulatory and outpatient departments. WFBMC performs approximately 14,500 annual inpatient and 22,800 outpatient surgeries and its emergency room has approximately 108,000 visits per year. WFBMC is affiliated with Wake Forest School of Medicine and Wake Forest Innovation Quarter.
Over 350 administrators, pharmacists, and technicians provide comprehensive pharmacy services spanning the continuum of care across multiple patient populations. WFBMC has a long history of clinical excellence and innovation in pharmacy practice. Today the department provides decentralized clinical services to more than 37 inpatient services and a variety of ambulatory clinics. Pharmacists and technicians partner to ensure safe transitions of care during patient admission and discharge and assist patients in accessing pharmaceutical care. In the ambulatory setting the Department of Pharmacy has community and specialty outpatient services as well as home infusion. Graduate Pharmacy Education consists of nine ASHP accredited residency programs, an internship program, and learning experiences for four schools of pharmacy in North Carolina.