The General Manager will be responsible for increasing the economic value of the property while deterring its physical obsolescence. Involves P&L accountability and overall management of the property, including operations, marketing, leasing, specialty leasing, accounting, guest services, and public safety at the property level.
PRINCIPAL JOB ACTIVITIES:
Ensure the maintenance and improvement of the physical appearance, functional capability, and security of the center through the direction of subordinates in the planning and implementation of housekeeping, landscaping, security, and maintenance programs.
Improve operations while controlling costs by negotiating contracts and supervising contract vendors.
Conduct regular inspections of the property, ensuring it is maintained to corporate and owner’s standards.
Monitor all tenant construction for compliance with center rules and approved plans. Ensure all required documentation is obtained from tenant in a timely manner.
Responsible for timely and effective reporting and presentations to corporate and ownership.
Prepare monthly management reports, maintain effective communications with owners, and maintain appropriate documentation of critical items.
Lead monthly ownership calls, annual budget presentations, and other ownership and corporate meetings.
Ensure the effective marketing of the center and favorable public relations through the planning and implementation of advertising, events, social media, public relations, and retail enhancement.
Manage programs that will contribute to the center’s profitability.
Responsible for tracking and contributing to all aspects of income generation. This includes short-term / specialty leasing, event and sponsorship income, as well as other income-producing programs.
In cooperation with the Leasing Manager, show retail space and interact with national, local, and regional tenants to enhance property income.
Staff, direct, and develop personnel to ensure the center operations and marketing activities are carried out efficiently and effectively and to maximize job advancement opportunities. Includes, but is not limited to, Guest Services staff, Maintenance Manager, Office Administrator, Public Safety Director and Marketing Manager.
Interpret and enforce lease covenants, ensure timely collection of rents, sales reports, insurance certificates, and other lease required documents.
Establish and implement annual and long-term property plans consistent with ownership’s strategic goals and objectives.
Prepare and implement an annual budget and business plan, forecast long-term capital budget needs, and forecast property expansion and / or remerchandising needs.
Represent ownership to tenants, the community, and the shopping public.
College degree required – CSM or CPM preferred.
Minimum 5 years of management experience in the Shopping Center industry / Class “A” Lifestyle Center.
Experience in construction management and coordination of tenant build out.
Certification in Property Management through ICSC or IREM preferred.
Real Estate License.
Proficient in Microsoft Word, Excel, Outlook, and accounting software.
Excellent verbal and written communication skills.
Detail oriented with strong organizational skills and ability to multi-task.
Weekend and holiday work required.
Proven superior interpersonal, relationship, and leadership skills.
Poline Associates is an international executive search firm specializing in the shopping center industry.We serve property owners, developers, retailers and service providers who are seeking remarkable talent and work to align them with candidates who are eager for new growth opportunities. Since 1979, our team has been connecting companies and candidates with a commitment to integrity and client satisfaction—making us the industry’s most trusted leader in recruitment.