The incumbent will serve as the primary functional resource in the University’s use of the Explorance product Blue for course evaluations; working with faculty and staff in the schools and colleges, Registrar’s Office, Information and Technology Services, and the Provost’s Office to ensure optimal use of the software. Immediate efforts will be to run queries to load data into Blue while completing integration project with the SIS, participate in a data warehousing project, work with academic departments to define departmental and instructor level report requirements and build reports, develop best practices for evaluation ordering including documentation and training.
The incumbent will lead and participate in cloud product implementations and system maintenance for all offices across Enrollment Management; including project management, vendor selection, system setup and configuration, process improvement, system test, documentation and training, integration with other university systems, ongoing system maintenance, customer support, and troubleshooting.
The incumbent will participate in Oracle Campus Solutions system project implementations in partnership with ITS.
The incumbent will work closely with leadership and business experts in the enrollment management offices to identify system requirements necessary to satisfy business requirements.
Manages small and medium projects for both initial software implementations and ongoing system maintenance; tracking tasks, resources, and timelines.
Leads the exploration, recommendation, selection and implementation of software to meet university business requirements.
Participates in RFP process for selection of vendor to meet university business requirements.
Investigates software functionality and options in order to recommend process improvement and to optimize the unit’s use of a product’s functionality.
Tests system configurations and functionality, including building of comprehensive test plans.
Documents system functionality, including procedure and process change impacts for staff both internal and external to OEM.
Trains staff on system use and procedure.
Performs analysis of necessary integration with other university systems, including Oracle Campus Solutions.
Supports staff both internal and external to OEM on problems/issues with system.
Troubleshoots system issues, providing solution to the problems.
Performs system maintenance and documentation updates related to product upgrades and continuous process improvement.
Liaises between the business offices and ITS on system requirements for the University Oracle Campus Solutions SIS implementation.
Serves as a project team member on Campus Solutions system projects.
Other related duties as assigned.
Bachelor’s degree required.
Minimum of 3-5 years’ experience in higher education administration and/or business systems analysis.
Demonstrated ability to understand technical information, and communicate it to others using clear, concise, and user-friendly language.
Excellent analytical, troubleshooting and problem solving skills.
Ability to work well in a diverse and collaborative environment.
Strong interpersonal and communication skills, both written and verbal.
Direct experience with the Explorance Blue product.
Prior professional experience with Oracle Campus Solutions architecture and PeopleSoft applications.
Experience with Structured Query Language (SQL).
Experience in website development.
Strong project management experience.
The Office of Enrollment Management (OEM) furthers the mission of the University of Michigan by using a strategic and collaborative approach to recruiting and developing leaders and citizens who challenge the present and enrich the future. OEM carries out this work through four integrated departments that use data and analysis in innovative ways to inform decisions and develop processes that ensure the best possible experience for students, from prospect through graduation. These four departments include the Offices of Undergraduate Admissions, Financial Aid, New Student Programs, and Registrar.
This position reports to the Assistant Vice Provost for Enrollment Planning and Technology and Senior Associate Registrar.
The University of Michigan is an equal opportunity/affirmative action employer.
Internal Number: 164883
About University of Michigan - Ann Arbor
A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.