Hi there, welcome to Hana. Backed by CBRE's decades of real estate experience, we're leading the way in creating spaces where companies and individuals, like yourself, can collaborate and thrive. We're building a world-class product and team that is redefining the flexible work space and beyond. At Hana, we focus on the details that drive success – a professional environment, thoughtful designs and courteous service – just to name a few. We believe in fostering a culture that drives accomplishment through adaptability, professionalism and thoughtfulness. And, we like to have a bit of fun too. If you are a detail-oriented, curious, self-starter interested in joining a fun and fast-paced team, we hope you will apply.
JOB SUMMARY: CBRE Investor Services platform provides flexible and enhanced employee experiences in the workplace. The platform is being built to help occupiers and investors worldwide. These transformative workplace solutions integrate property services and amenities with advanced digital technologies.
CBRE is seeking a senior leader to lead global technical product design, development and deployment for an investor-based service offering.
As the Vice President of Technical Product and Engineering you will own product development and be responsible for the design, development and delivery of the customer experience to support the onboarding, booking and continued engagement of both owner and occupier customers. This position requires experience building consumer experiences and engagement platform in an agile environment along with experience developing and deploying backend systems to support complex business operations at scale. We are looking for a leader who excels within a high-growth, metrics-driven, customer-focused organization.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Define, develop, execute and own the end to end customer facing technology experience, including desktop, mobile and in-house experiences.
Build and lead internal product and engineering teams and external product and integration partners and platforms.
Manage an agile development process leveraging lean methodologies and design thinking
Translate business metrics, consumer/business/technology trends, and operational needs into digital solutions that scale and create exceptional customer experiences that drive low CAC and long-term customer loyalty.
Partner with and be the voice of both the business and customer with internal engineering resources on all backend system development and deployment.
Central point of contact for digital product experience across the organization working across multiple stakeholder groups, managing internal/external customer relationships and driving deliverables.
Develop and manage partnerships and vendors who support our digital customer experience.
Deliver and manage all customer facing digital product deployments, including an iOS and Android solution set. You have experience rolling out new digital products into physical/people spaces and know how to manage stakeholders and service levels.
Set the bar and manage ongoing quality and service levels including (but not limited to) SLA's, performance metrics, and customer feedback.
Jointly own, with the marketing organization, all customer research including surveys, interviews and usability testing.
Provide points of view and support on merger and acquisition opportunities.
Experienced people manager with a passion for
Internal Number: 18024018
With broader and deeper capabilities than any other company, CBRE is the leading full-service real estate services and investment organization in the world.
CBRE Group, Inc. is the world’s largest commercial real estate services and investment firm, with 2017 revenues of $14.2 billion and more than 80,000 employees (excluding affiliate offices). CBRE has been included in the Fortune 500 since 2008, ranking #214 in 2017. It also has been voted the industry’s top brand by the Lipsey Company for 17 consecutive years, and has been named one of Fortune’s “Most Admired Companies” in the real estate sector for six years in a row. Its shares trade on the New York Stock Exchange under the symbol “CBRE.”
CBRE offers a broad range of integrated services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services.