The Sr. Audiovisual Support Technician is a customer facing role responsible for providing AV technical support, including setup, maintenance and troubleshooting, on-site at a customer location. May serve as the lead or co-lead position in a site with multiple AV technicians or be the only position in a site with higher end technology.
JOB DUTIES AND RESPONSIBILITIES
Provides proactive and reactive support of all AV technologies and videoconferencing systems in conference rooms, training rooms, auditoriums and/or public spaces, as well as support of desktop video conferencing software.
Develops in-depth working knowledge/command of all AV and video conferencing systems, to include desktop video conferencing software.
Provides direct AV support to client executives
Provides training to client employees on the use of video conferencing technologies and conference room AV systems
Provides troubleshooting support for all AV and conference room technologies; facilities in-house resolution where possible. Consults with Team Lead for additional support when necessary
Perform and support the installation and configuration of AV systems and related technologies including: Cart Systems, rooms systems, rack building, cable management, hanging & installation of displays, speakers, cameras, microphones and other systems as needed as specified by SOW.
Mentors back-up support staff and/or other AV technicians as necessary to help develop their knowledge and troubleshooting skills.
Assists with management of local inventory
Conducts regular conference room checks and AV system inspections. Resolves minor issues immediately, coordinates resolution of major issues, and forwards non-AV issues to the appropriate department for problem resolution. Reports all problems and resolutions to the Team Lead while also providing regular status reports
Provides feedback to the Team Lead for possible process or technology improvements
Coordinates with vendors, facilities staff and other trades as required
Assists with gathering requirements and site surveys (Conf room surveys, surveys on hardware, software and room schematics).
Assist with the creation of process and procedural documentation.
Create and assist with the creation of systems, training and user documentation as needed.
Performs other duties as assigned.
QUALIFICATIONS (Education, Experience and Certifications)
High School Diploma or equivalent
Minimum 5-7 years experience in support of AV and conferencing technologies in a fast-paced, customer oriented environment, in addition to advanced technologies and installation experience.
InfoComm CTS certification preferred
Direct experience with Video Conference preferred
Experience in live event management and or support preferred
Experience with Cisco Telepresence systems and SIP Based conferencing preferred
Crestron manufacturer training preferred
Experience supporting digital signage preferred
Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled.
Additional Salary Information: RICOH EMPOWERS WORKPLACES using innovative technologies & services enabling individuals to work smarter. Our people deliver on the promise of Service Excellence. Ricoh works to motivate employees with competitive pay and benefits that are affordable. We offer proven career paths - locally, regionally, and nationally.
Ricoh offers a full portfolio of benefit and employee programs such as:
*Medical Coverage & Vision Coverage
*Time off Benefits including: Vacation, Sick, and Holiday
*Short/Long Term Disability
*Term Life and AD&D Insurance
*EAP and Work Life Benefits ......and many more
Ricoh offers Full Time and Part Time positions with a developmental path and a range of training resources to meet employees' different needs. From on-boarding training to continued development for all of our employees, we provide many resources to set our employees up for continued success.
WE ARE RICOH! Apply today!
Internal Number: 18-06921
Headquartered in Malvern, Pennsylvania, USA, Ricoh USA, Inc. is the North and South American arm of Tokyo-based Ricoh Company, Ltd. Comprised of USA, Canada and Latin America, we have more than 30,000 employees located throughout the two continents.
We deliver products, services and solutions to help companies make the most of their information and work faster, smarter and more successfully. These include:
Document workflow solutions.
Office printing and imaging equipment.
Audiovisual collaboration technologies.
Production print solutions.
IT and technical support services.
Targeted solutions for healthcare, legal, higher education and other industries.