- Primary Location: United States,Delaware,Wilmington
- Education: Bachelor's Degree
- Job Function: Marketing
- Schedule: Full-time
- Shift: Day Job
- Employee Status: Regular
- Travel Time: Yes, 10 % of the Time
- Job ID: 18064931
Description
About Citi
Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.
Citi's Mission and Value Proposition explains what we do and Citi Leadership Standards explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients' and the public's trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.
Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all.
Description
The VP of Product Engagement Marketing will be responsible for the following:
- Building out the product engagement marketing strategy to drive customer loyalty and deliver on key financial and partner commitments
- Ensuring consistent and relevant value proposition message articulation, based on customer needs and behaviors, are threaded throughout the customer lifecycle
- Continue to refine our marketing and platform capabilities to drive greater personalization and targeted offers
- Ideate, lead and execute Creative development for product engagement campaigns,
- Packaging all targeting criteria, offers and customer communication strategies into documentation that clearly communicates the intent of the program in a manner that can be executed upon by multiple teams
- Simultaneously manage several monthly campaigns at different stages of development
- Work with internal and external agencies to develop compelling marketing creatives to drive desired behavior.
- Auditing key steps of campaign processes to ensure flawless execution
- Assist with developing customer-level contact strategies and testing opportunities across Conversion programs
- Ensure consistent collaboration with Strategy, Decision Management, Product, and Control/Compliance teams as we move from program-level to customer-level marketing approach
Qualifications
Business and Technical Requirements
- Candidate will have a minimum of 7+ years experience working in financial services, retail and/or consumer goods marketing
- Bachelor's degree in Business, Marketing or Marketing Management
- Creative marketer with a strong results orientation
- Strong customer focus and past achievement in applying a customer mindset to shape solutions and approach to realize marketplace potential and meet financial goals
- Experience developing and executing engagement strategies to drive growth
- Digital experience preferable
- Leadership Competencies
- Pragmatic problem-solver, forward thinker with independence of thought
- Self-motivated with a passion to transform the Citi Cards business
- Strong communication, presentation and influencing skills
- Ability to create support and buy-in across a wide range of stakeholders; create a strong network of relationships among peers, internal partners, external constituencies, decision makers and stakeholders
Leadership Competencies
- Pragmatic problem-solver, forward thinker with independence of thought
- Self-motivated with a passion to transform the Citi Cards business
- Strong communication, presentation and influencing skills
- Ability to create support and buy-in across a wide range of stakeholders; create a strong network of relationships among peers, internal partners, external constituencies, decision makers and stakeholders
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