To perform this job successfully, an individual must be able to satisfactorily perform each essential duty listed below. Reasonable accommodations will be made for persons with disabilities, covered by the Americans with Disabilities Act, in accordance with its requirements.
Duties are numbered for convenience, and do not indicate order in terms of importance, frequency that the duty is performed, or the amount of time spent on the duty.
1) Performs administrative and clerical support for [department, division or area]. Utilizes various computer and office skills while providing administrative and clerical support.
2) Provides customer service within assigned department or functional area including students, general public and others. Furnishes and obtains information, resolves routine problems, assists with procedures, processes and requirements, and performs other customer service responsibilities.
3) Works assigned schedule, exhibits regular and predictable attendance and works overtime as required and approved to meet workload demands.
4) Performs other related duties as required.
Usual Physical Demands: The incumbent of this position typically exhibits the physical demands identified in the Functional Job Analysis on file in the College's Human Resources Department and which is periodically reviewed and updated. Physical demands listed in the Functional Job Analysis are not job qualification standards, but are used to help the College assess and determine reasonable accommodations for otherwise qualified individuals covered by the American's with Disabilities Act.
While performing the duties of this job, the employee regularly exhibits digital dexterity when entering data into computer. The employee frequently sits for extended periods of time, and occasionally stands and walks. Vision demands include close, relatively detailed vision when focusing on a computer screen. Employee regularly talks and hears. Employee occasionally lifts items up to 30 pounds.
Working Conditions: Normal office working conditions.
Knowledge, Skills and Abilities: Knowledge of: standard office practices and procedures; office administration; business English word usage, spelling, sentence structure, and punctuation; business letter formats. Skill in: application of job related computer software including word processing and spreadsheets; proofreading standard business correspondence and other written documents; customer service; office organization; creating functional report formats; verbal and written communications; performing mathematical calculations including addition, subtraction, multiplication, decimals, percentages, and fractions. Ability to: develop and maintain effective working relationships with coworkers, supervisors, students, and general public; maintain confidential and sensitive information; exhibit a pleasant public manner and telephone etiquette; originate correspondence, and work independently.
High School Diploma or GED and at least one year experience in a customer service position. Computer skills with high proficiency in job-related Word and Excel software. State Motor Vehicle Operator's License or demonstrable ability to gain access to work site(s).
Preferred Qualifications: Associate's degree; Microsoft Office Specialist (MOS) Certification; prior experience in an office setting.
Internal Number: req2268_1541005377
About Columbus State Community College
Columbus State Community College has been meeting the diverse educational needs of the Central Ohio community for more than 50 years. The college is proud to be an important contributor to the growth and progress of the region and to serve as the front door to higher education in Central Ohio. From the first graduating class in 1965 through this year, 50,000 students have earned associate degrees in 50-plus technical fields and academic transfer programs. Columbus State also offers Associate of Arts and Associate of Science degree programs whose coursework fulfills the freshman and sophomore year requirements for bachelor’s degree programs offered by four-year colleges and universities throughout the state. Specific transfer agreements with more than 40 colleges and universities are in place at Columbus State, and new direct-to degree partnership programs are being developed all the time. Columbus State now has two campuses serving Central Ohio educational needs. The Columbus Campus is located on 85 acres in downtown Columbus. The 108-acre, full-service Delaware Campus welcomed its first students in 2010. Additionally, Columbus State offers classes at nine convenient regional learning centers throughout Central Ohio.