Job Requisition Number: 25949. UC Berkeley’s University Health Services (UHS), located at the Tang Center, provides fully accredited primary medical care, sports medicine, mental health, innovative health promotion and health insurance services to students, as well as a variety of faculty and staff health programs and services. UHS is deeply committed to ensuring affordable, well-integrated, multidisciplinary healthcare that effectively supports a diverse campus community, through equitable access and culturally competent, high-quality programs and services. The Clinical Services Program within UHS includes urgent care, primary care and specialty clinics, laboratory, pharmacy, physical therapy, radiology, and a major medical insurance plan. Approximately 65,000 visits occur annually including Primary Care, Urgent Care, Occupational Health and Specialty Clinics. Services are designed to enable students to get the most from their educational experience, minimizing the impact of illness, injury and emotional distress on their academic career. These visits generate ancillary encounters with the Radiology, Clinical Laboratory, Physical Therapy and Pharmacy departments. The Counseling and Psychological Services department sees an additional 15,000 visits per year. Learn more at uhs.berkeley.edu
I. Administration / Management: Oversees the overall operational management of University Health Services Clinical Services Units, including Primary and Urgent Care Clinics, Specialty Clinic, Allergy/Travel Clinic, and ancillary services as assigned. •Key member of UHS’ senior leadership teams responsible for strategic development and organizational planning. Oversees analysis and policy development for issues and processes. •Provides high level leadership to Clinical Services Units in consultation with medical director. Acts as strategic partner; prepares budget forecasts, monitors expenditures, makes recommendations and implements decisions on operational and resource issues (HR, resources, funding or space) that have department-wide impact. •Chairs the Clinical Services Management Team. Develops, implements, and evaluates strategic and business plans; reviews clinical and utilization data to design/redesign clinical systems and processes; implements and evaluates new service delivery/practice models; improves the delivery of patient care and service line profitability, efficiency, and effectiveness. •Provides long range planning and establishes annual unit goals for clinics and ancillary services. Responsible for annual development and ongoing monitoring of clinical budgets. Provides coordination and consolidation of the medical delivery system. •Designs and utilizes systems to monitor/evaluate overall access, as well as the coordination, continuity and consistency of service line functions within primary and urgent care clinics and ancillaries services. •Determines the master operating calendar ensuring all units provide appropriate levels of service. •Provides management and oversight to clinical operations administrative teams. •Prepares and ensures consistent utilization of standardized nursing procedures, protocols, and guidelines contributing to improved clinical performance and patient care standards. Responsible for ensuring that clinical staff are working within scope and in accordance with all applicable standards (including but not limited to licensure, accreditation, and legal). •Provides oversight for ordering and purchasing clinical equipment, medical supplies selected medications, etc.
II. Supervision •As appropriate to training level and experience, will oversee Nurse Managers, Registered Nurses, and/or other subordinate clinical support and/or ancillary staff or managers. Provides leadership, professional direction, and direct supervision of selected staff, including hiring, orientation, coordination of training, staff development, performance management, schedule and timesheet approvals, etc. •Recommends plans for personnel development and training needs of staff based on monitoring and review of performance goals, quality assurance indicators, and incident report investigations related to individual and team performance. •Includes work on committees and assignments that enable staff to develop professionally, formal and informal coaching and mentoring, regular training, and appropriate conference attendance.
III. Accreditation and Quality Assurance •Manages UHS Clinical Services Quality Improvement Program. •Works closely with the Medical Director and QIC Chair to establish annual CQI priorities and annual CQI calendar. Proactively identifies practice risks and makes recommendations to protect organizational interests •Develops and implements departmental quality indicators and coordinates ongoing monitoring and evaluation activities, in collaboration with Unit Managers. Assists the appropriate area manager with the development of corrective action plans to be implemented when indicator measurement is below predetermined threshold •Participates in systemwide Quality Assurance and Improvement activities •Serves as a resource on quality management and utilization management activities to other managers and administrators •Participates in risk management activities and collaborates with Risk Manager to review, analyze, and trend adverse incidents including patient complaints. •Key member of Quality Improvement Committee: assists with agenda planning, tracking, and distribution of minutes
IV. AAAHC Accreditation •Responsible for keeping the organization current with Accreditation Association for Ambulatory Health Care (AAAHC) accreditation standards. Accordingly, the incumbent shall monitor and review accreditation standards each year, and make recommendations for implementation of practices to ensure organization compliance with same. •Develops tools and processes to identify and monitor areas that need compliance revisions. •Leads preparation for accreditation site visits; Assigns tasks to appropriate staff and maintains contact throughout process. •Ensures appropriate documentation to meet AAAHC standards. Identifies areas requiring new or revised documented policies and procedures. •Regularly provides information to SHS staff related to accreditation.
V. Other duties as assigned.Knowledge and Skills -Clinical operations: •Thorough knowledge of clinical operations and health care delivery systems. •Thorough knowledge and experience associated with managing multiple medical care units and establishing operational efficiencies. •Excellent skills in providing and managing the delivery of medical care services to a diverse client population. •Thorough knowledge of campus policies, programs and initiatives relating to Health Care services provided to students, faculty and staff.
-Critical thinking and organization: •Excellent decision-making, analytical, problem solving and critical thinking skills. •Must have project management and organizational leadership skills. •Must be able to collaborate with medical staff members and others across campus, both internal and external, at all levels in the organization on matters of significance. •Proven ability to establish and implement new programs, priorities, goals and objectives and timelines for achievement of goals. •Ability to work independently and follow through on assignments with minimal direction
-Staff supervision •Must have strong knowledge of the principles and practices of management and supervision •Thorough knowledge of HR-related policies and procedures, including union contracts and preparation of contract negotiations, in consultation with Human Resources.
-Communication: •Excellent written, electronic and verbal communication skills to communicate effectively with students, faculty and staff at all levels in the organization, business partners and the medical community. •Excellent skills needed to interact effectively with key external partners and stakeholders.
-Financial Management •Thorough knowledge of budget/fiscal related processes. •Proven ability to manage fiscal and HR resources. •Computer literate including facility with electronic health records, Microsoft office software, email, etc. •Experience in areas of quality assurance, where knowledge was used to develop and implement clinical indicators, establish thresholds, and recommend correct plans •Experience in accreditation preparation (AAAHC or JACHO), familiarity with applicable standards. •Knowledge of HIPAA and FERPA Privacy Rules, and California state laws regulating privacy and confidentiality of health information.
Education/Training •Bachelor’s degree in health professional area and/or equivalent experience/training. •Registered nurse, or Nurse Practitioner, or other allied healthcare provider required. Licenses or certifications •Currently licensed in State of California as Registered Nurse, Nurse Practitioner, or other allied healthcare provider. •BLS (also known as CPR) Certified •Employment is contingent on successful completion of: Background Check, Acceptable Medical Evaluation that includes infectious disease surveillance and proof of current required vaccinations or immunity levels, and successful credentials verification (if applicable).
The University of California was chartered in 1868 and its flagship campus - envisioned as a "City of Learning" - was established at Berkeley, on San Francisco Bay. Today the world's premier public university and a wellspring of innovation, UC Berkeley occupies a 1,232 acre campus with a sylvan 178-acre central core. From this home its academic community makes key contributions to the economic and social well-being of the Bay Area, California, and the nation.