The University of Washington (UW) is proud to be one of the nation's premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty. UW Continuum College (UWC²) expands the reach of the University of Washington with programs like UW Professional & Continuing Education, International & English Language Programs, Summer Youth and the Osher Lifelong Learning Institute at the UW that meet the needs of various learners at all phases of their lives. We're focused on removing obstacles to relevant educational opportunities by addressing geographic, financial, length of commitment, and time constraints, increasing access to knowledge for more people. By looking ahead and experimenting with new approaches, we're creating new educational opportunities to help people thrive in a world of change. UWC² has an outstanding opportunity for a Program Manager (PM) to join their Academic Program (AP) team. Central to the basic functions and responsibilities of the position, the Program Manager is expected to work with campus & industry partners to develop & manage a portfolio of noncredit program offerings and to ensure that the program curriculum, evaluation and outcomes align with overall program objectives. This includes developing new and maintaining existing relationships with advisory boards, reviewing programs annually to assess overall program content and effectiveness, customer satisfaction, fiscal status, and market demand. Program work includes recruiting, selecting, and evaluating instructors for each program, so that each program or course offers high-quality instruction and is financially sustainable. This position provides opportunities to work in an organization that operates primarily from funds generated by user fees and emphasizes both quality education and fiscal responsibilities.RESPONSIBILITIESProgram Development
Develop and manage program advisory boards through facilitative leadership, ongoing engagement and recruitment
Demonstrate ability to have productive interactions with campus leadership, UWC² staff, UW faculty and staff, and community partners
Actively network and participate in professional communities of practice within the scope of the assigned portfolio and program development area to build relationships that contribute to overall program growth and enrollment for assigned portfolio
Coordinate with AP Directors, Marketing, Market Research and Enrollment Services to develop and implement cohesive plans to connect programs to prospective students in professional communities and industries
In collaboration with Directors, propose concept briefs and develop proposals for new professional programs based on market research and Enrollment Services data
Review and revise existing programs to improve quality, expand access, and continually respond to market demand
Effectively facilitate meetings, manage conflict and innovate program design to bring new programs to market
Research data, examine the environment, survey students and instructors to understand issues, and propose solutions for programs that are struggling
Identify and propose new programs that align with UWC² goals, and expand access of UWC² programs to new audiences
Recruit, hire and onboard part-time adjunct instructors as neededProgram Management
Provide project management for the implementation of new and ongoing programs
Respond to inquiries and requests from partners/students with efficiency
Contribute to internal initiatives and committees as requested for the development and sharing of knowledge about best practices in education for working professionals
Effectively manage the resolution of student and instructor issues by working with the appropriate UWC² Directors and staff
Leverage cross-portfolio connections to enhance program procedures
Identify and develop program outcomes and strategic program planning in collaboration with advisory boards, faculty and community partners
Ensure students have access to appropriate resources
Make responsible fiscal decisions in course planning, budgeting, pricing and tracking that balance goals of maximizing program value, optimize enrollments and minimize financial risk
Develop annual budgets and program plans, and monitors fiscal performance of programs
Work collaboratively across organizational units on various aspects of program development, instructor hiring and maintenance, and continually improving the students' experience. REQUIREMENTS: Master's degree, ideally in Management, Education, Law, Science, Technology or related field, with 2-3 years of relevant experience managing multiple programs with demonstrated success in program planning, administration, meeting facilitation, and budgeting. Other qualities necessary for successful performance in the position include excellent oral, written, and interpersonal communication skills, and the ability to work in a professional manner as both a self-starter and a team member. Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.DESIRED
A record of success of operating in a team environment to achieve organizational goals.
Demonstrated effectiveness in managing multiple priorities and programs.
Strong organizational skills.
Familiarity with administrative policies and procedures in a university environment, or specifically the University of Washington. As a UW employee, you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position, click here.Application Process: The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Workforce Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.