Yale University offers exciting opportunities for achievement and growth in New Haven, Connecticut. Conveniently located between Boston and New York, New Haven is the creative capital of Connecticut with cultural resources that include three major museums, a critically-acclaimed repertory theater, state-of-the-art concert hall, and world-renowned schools of Architecture, Art, Drama, and Music.
General Purpose: Reporting to the Director, Advancement Systems, this position is responsible for partnering with staff in Alumni Affairs and Development to identify, design, test, manage and deliver systems enhancements, and support daily systems operations. This position plays an important role in the design, delivery and management of key projects involving the university Constituent Relationship Management (CRM) system and other systems, as well as assisting in day to day user support.
This position participates in a wide variety of initiatives and varying phases of the systems implementation lifecycle, and ideal candidates must be eager to learn and action-oriented. Responsibilities include but are not limited to:
Translate opportunities and business needs into technical and non-technical solutions.
Document, organize and manage business and technical requirements in a manner supportive of technical design and organizational decision-making.
Perform application configuration.
Assist with user support and training.
Design and build queries to support technical analysis and design.
Establish test plan and scripts.
Liaise with Business Analysts, Subject Matter Experts and End Users to perform user functional and user acceptance testing.
Manage work, including milestones, resources, schedule and deliverables.
Evaluate technical products for technical and functional fit.
Contribute to the identification and management of incremental releases of functionality that support normal business operations, and delivery points on the roadmap.
Collaborate with and support Process Owners and Business Analysts in the development of business cases, identification of business requirements, design of business processes, configuration of systems, user acceptance testing, and the creation and execution of change management and community adoption activities.
Provide project management for non-operational support initiatives, including project work planning and management, resource planning and management, scope management, quality management, risk management, issue and decision management, vendor relations, and other activities related to the delivery and management of projects.
Support the usage of metrics and qualitative data to manage and communicate the status of the project delivery.
Required Education and Experience: Bachelor’s Degree in a related field and four years of related experience or equivalent combination of education and experience.
User and customer-oriented.
Demonstrated ability to create documents and deliverables associated with all phases of the systems and implementation lifecycle process.
Ability to derive simplifying solutions that are user-friendly.
Excellent analytical, problem-solving and decision-making skills.
Excellent oral & written communication, organizational, and planning skills. Ability to communicate effectively with diverse audiences.
Preferred Education and Experience: Prior experience with marketing or fundraising. Prior experience with web design or web content management. Experience with fund raising systems and processes for a large, complex, non-profit institution.
Application: For more information and immediate consideration, please apply online at https://bit.ly/2pXr5Hr. Please be sure to reference this website when applying for this position.
We invite you to discover the excitement, diversity, rewards and excellence of a career at Yale University. One of the country's great workplaces, Yale University offers exciting opportunities for meaningful accomplishment and true growth. Our benefits package is among the best anywhere, with a wide variety of insurance choices, liberal paid time off, fantastic family and educational benefits, a variety of retirement benefits, extensive recreational facilities, and much more.
Yale University considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Yale discriminate on the basis of sexual orientation or gender identity or expression.
Internal Number: 52146BR
About Yale University
Yale University is an American private Ivy League research university located in New Haven, Connecticut. Founded in 1701 in the Colony of Connecticut, the university is the third-oldest institution of higher education in the United States.