Essential Functions: JOB PURPOSEThe Director, Operational Effectiveness Student Success reports to the Senior Associate Provost, Student Success and is responsible for the overall effective operations of student success activities spanning multiple units and/or conducted by cross-functional actions teams. Serving on the division's Senior Leadership Team, the director oversees the execution of the division's strategic plan, provides advice and guidance to peers and their direct reports and oversees the Student Success Operational Effectiveness team. ESSENTIAL FUNCTIONSEssential functions are the primary duties/major job responsibilities that an employee must be able to perform, with or without reasonable accommodation. Promote the values and guiding principles of the Student Success strategic plan to support achievement of institutional student success goals. Support the application of student success working theories to improve the execution of student success strategies. Support the effective execution of student success strategies campus-wide. Develop and implement operational plans to increase efficiency and effectiveness of student success initiatives, projects, programs units, and teams to maximize their contribution to the student success strategic plan and division objectives. Support the development of and selection of student success strategies and their achievement through projects and initiatives.Promote the use of Student Success outcome measures, Key Performance Indicators (KPIs), and other measures and metrics to measure attainment of Student Success Objectives, to predict the achievement of key outcome measures and critical success factors and to calibrate and improve initiatives, projects, and operational behavior.Support the selection, refinement, and application of student success working theories to inform the selection of and execution of strategies, projects and initiatives.Provide oversight of and responsibility for the Student Progress Tracking System; the Student Success Intervention Framework; student communication; student success assessment; student success key performance indicator tracking; student success outcomes reporting; student success project management; and student success website, communications, and social media presence.Provide constructive feedback to student success team members and collaborators across campus to improve effectiveness of collaboration and advance the student success strategic plan.Oversee and supervise staff. Will recruit, hire, train, direct daily activities, discipline and develop the staff to ensure accurate and timely customer service and service delivery. Perform all other duties as assigned.
Qualifications: MINIMUM QUALIFICATIONSEducation Master's degree in business, public relations, marketing or related field. Experience Minimum of seven years progressively responsible leadership experience in higher education, preferably in student success or enrollment management. Previous experience managing professional and administrative support personnel. Program management experience preferred.Knowledge, Skills and AbilitiesLEADERSHIPS SKILLS: Demonstrates strong leadership skills that can influence and motivate individuals and groups to achieve results. Ability to engage and influence; foster collaboration; acquire, mentor and develop talent; and inspire to achieve the mission of the organization. Ability to establish clear goals and direction for teams or subordinates. Ability to demonstrate leadership relative to the University's mission, vision and values with a particular focus on diversity and inclusion.PROGRAM MANAGEMENT: Ability to independently manage a variety of programs and projects while ensuring quality control. RESULTS ORIENTATION: Outstanding problem-solving skills and a record of accomplishment for sustained measurement of outcomes, ability to independently discern issues and take action to achieve desired results. COMMUNICATION: Excellent written, oral, presentation and interpersonal communication skills. Ability to understand various audiences and effectively plan, organize, and present ideas and concepts at all levels of the organization.ORGANIZATION SKILLS: Demonstrated capacity for prioritizing and time management, multi-tasking, flexibility in the face of changing priorities, and the ability to work independently and as a member of a team. TECHNOLOGICAL SKILLS: Extensive knowledge and hands-on use of PC hardware and software programs such as Word, Excel, PowerPoint, email, and internet research. MULTICULTURAL KNOWLEDGE: Awareness of multicultural issues and a broad knowledge of diversity across the information industry. The willingness and ability to lead, serve, engage others in a multicultural environment. .ANALYTICAL SKILLS: Analyzes the impact of potential actions. Demonstrates the ability to apply analytical and logical thinking to gather and analyze information. Capable of analyzing large volumes of data and summarizing results. PROBLEM SOLVING SKILLS: Identifies and resolves problems in a timely manner. Anticipates the implications and consequences of situations and takes appropriate action to be prepared for possible contingencies. Leads groups in problem analysis and process improvement initiatives. Ability to deal ambiguity and change. REGULATORY KNOWLEDGE: Knowledge of regulations.
Internal Number: 76_205987
About Wayne State University
Founded in 1868, Wayne State University is a nationally recognized metropolitan research institution offering more than 400 academic programs through 13 schools and colleges to nearly 32,000 students. Wayne State?s main campus in Midtown Detroit comprises 100 buildings over nearly 200 acres; its five extension centers offer higher education to people throughout Southeast Michigan. Wayne State is dedicated to preparing students to excel by combining the academic excellence of a major research university with the practical experience of an institution that by its history, location and diversity represents a microcosm of the world we live in. Reflecting its location and the excellent international reputation of its graduate schools, particularly in the sciences, Wayne State boasts the most diverse student body among Michigan?s public universities. Its students represent 49 U.S. states and more than 60 countries.