Classified Title: Website Designer Working Title: Web Products Specialist Role/Level/Range: ATP/04/PC Starting Salary Range: $50,200 to $69,090 per year Employee group: Full Time Schedule: Monday through Friday Exempt Status: Exempt Location: 25-MD:JH at Columbia Center Department name: 60008577-Development, Engagement & Learning Syste Personnel area: School of Education
The Johns Hopkins School of Education has just launched a new unit, the IDEALS Institute, focused on promoting high-quality early learning, developmentally appropriate care across the life-span, and impactful educational practices. This new unit is spinning-off from its previous affiliation with an existing multi-million-dollar portfolio of work to better position its expanding growth and impact in the field. This unit is seeking a Web Products Specialist to provide vision, hands-on design, editorial, and operational expertise, and technical development capabilities toward the creation and ongoing operation of several major public web and social-media platforms. The position is member of the organization’s technical development team, while serving as an embedded liaison with the Marketing and Communication team. Examples of sites under the purview of this position include www.marylandexcels.org, www.marylandfamiliesengage.org, with several new sites coming online soon.
The Web Products Specialist is responsible for ensuring the smooth day-to-day running of several grant funded websites, as well as the Institute’s own to-de-developed website. This position will develop and implement various web products to achieve the strategic vision of communication team colleagues and various subject-matter experts, while also establishing web operational and content strategies for maintaining and growing audiences target audiences.
The job requires a professional background in content development for digital communications, including the ability to write and edit copy and incorporate elements of graphic design within the context of a modern content management system. This position will also work with various internal stakeholders, external vendors, and administrative duties, as necessary. The Web Products Specialist will report directly to the Director of Marketing and Communications.
Specific Duties & Responsibilities:
Web and Social Media Site Development:
This position is responsible for creating and maintaining web and social media platforms based on functional requirements given by project and team leads, while providing technical and design recommendations on best practices in design and development for achieving the project goals.
The Web Products Specialist will be responsible for executing the project strategy, prioritizing features, building consensus, and coordinating product scope, priorities, budgets and schedules with the project team, internal and external stakeholders, and outside vendors to build lasting, high-quality web products – from platform to content.
The position will coordinate contractual, vendor, and other team members’ efforts on web updates and development.
The position will implement asset logs and technical development design documentation for all sites.
Additionally, this position may provide technical development and design skills for other online tools and products developed by the IDEALS Institute.
Web Master & Site Operational Duties:
This position is responsible for managing the day to day operations and technical maintenance needs for several high-profile public facing websites and related social-media.
These duties are performed in a highly-matrixed team environment, working closely with communications strategists, content production and editorial staff, and internal and external leaders.
The Web Products Specialist needs to have a strong understanding of cutting-edge user interface design applications, and must be able to conceptualize and present ideas for new/alternative design recommendations that achieve the goals of the web properties.
This position needs to be able to operate independently for making content posting decisions within the overall charter of a communications strategy that may differ by site.
This position should have knowledge and professional experience with using a variety of social-media platforms to engage audiences, ideally for social-good.
Ideal candidates will also be able to write and/or create content for posting too.
The Web Products Specialist will serve as the first line of response for inquiries and concerns raised by site users, and will implement, analyze, and make recommendations based on a variety of user-analytics data toward achieving the site goals.
Level of Independent Decision Making:
This position independently determines content location postings based on an agreed upon site navigation map.
This position may also make independent decisions around identification of 3rd party content that is shared to our audiences.
This position works collaboratively with all members of the Communications and Marketing team, and directly interfaces with all members of the broader organization.
Internal and External Contacts:
This position routinely meets with sponsors, outside stakeholders, and many of the members of the IDEALS Institute toward ensuring site and social media vibrancy and alignment.
Additionally, this position will work closely with members of the School of Education’s larger communications team to ensure alignment in style and content linkages between the Institute’s website, SOE, and JHU.
Minimum Qualifications (Mandatory):
Bachelor's degree in fine arts, graphic design, computer information systems or other related field.
Four years related experience.
Additional education may substitute for required experience and additional related experience may substitute for required education, to the extent permitted by the JHU equivalency formula.
JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
At least three years’ experience to include demonstrated responsibility for the design, development, and maintenance of public-facing web and social media platforms.
Demonstrated development experience with WordPress strongly preferred.
Experience helping non-profit and/or applied academic settings communicate to their audiences highly valued.
Special Knowledge, Skills, and Abilities:
Excellent writing, editing, proofreading, and presentation communication skills.
Ability to communicate technical subject matter to non-technical audience.
Ability to proactively identify process shortcomings and document steps needed to rectify.
Exemplary customer service skills.
Project management experience managing the creation and implementation of websites.
Experience with academia, higher-education and international relations oriented organizations a plus.
Graphic design, both for web layout and assets, strongly preferred.
Must be able to facilitate collaborative relationships while effectively project managing.
Must be comfortable working in a matrixed environment, but with clear lines of accountability and responsibility.
Must possess excellent verbal communication skills and must be highly motivated, productive, and results oriented.
Strong spreadsheet and database skills; with competency in the use of Google Analytics, Mentionlytics, and/or other platforms; Microsoft Excel, Word, and PowerPoint required; familiarity with SmartSheet/project management software is ideal.
Ability to multi-task and must be organized and project oriented.
Be willing to roll up sleeves, thrive in a start-up culture, and willing to pitch in as needed.
Must want to make a difference and because oriented.
The successful candidate(s) for this position will be subject to a pre-employment background check.
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at email@example.com. For TTY users, call via Maryland Relay or dial 711.
The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.
During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
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