Wombat Security Technologies, a division of Proofpoint is seeking a Technical Writer to join our growing team at our Pittsburgh, PA office located in the Strip District.

The Technical Writer Researches, plans, organizes/designs, writes, and edits audience-appropriate documentation and is responsible for all aspects of the design and development of product documentation. Qualified candidates will be able to establish appropriate communication channels and automated approaches to acquire complete and correct information about the topics to be documented and must understand the different audiences, analyze the topic needs, and create clear and concise user-end documentation by working closely with key stakeholders.

As part of the Product Management team, the Technical Writer will be responsible for creating and writing various types of user documentation in various forms including print, web-based or other electronic media. Documentation includes online help, user guides/manuals, design specifications, competitive comparisons, knowledge base content, and other technically oriented materials etc.

Responsibilities:

• Create and maintain documentation repository
• Create a Sharepoint site as the master internal location for documentation
• Distribute new documentation via appropriate systems per audience – Pendo (in product), Community (customers), Seismic (Prospects, SEs, Sales)
• Create structure for and communicate whether an NDA is required for externally facing documentation
• Update our RFP response team and database to include the most accurate information – coordinate product management review and sign-off on content requests from RFP team

• Efficiently develop and publish documentation online such as User Guides, Release Notes, online or user help tools, and other product materials
• Research, collect source data, interact with software, and interview appropriate personnel to compose text for technical documentation
• Deliver technical documentation that is accurate, comprehensive, clear, searchable, and trustworthy
• Communicate and collaborate with cross-functional teams actively (I.e. Product and Project Management, Development, Marketing, Business Analysts, Developers, Quality Assurance, and training teams) within waterfall, agile, SDLC methodologies and translates team specifications, designs and other artifacts into meaningful documentation for both the business and technical user on release enhancements, defect resolutions and product notifications
• Update documentation to keep current with frequent software changes
• Improve content in response to feedback from customers and colleagues in a timely manner
• Assist with the development and execution of a content management strategy to organize and standardize both internal and customer-facing documentation
• Provide documentation estimates using approved estimation procedure and templates