Charlaine Architectural Signage (www.charlaine.com) is seeking a talented and detail-oriented Project Manager to oversee signage projects from the initial site survey through fabrication and installation. The ideal candidate will enjoy the fast pace of a growing business and provide the highest level of customer service ensuring each client feels as they are our most important customer. The Project Manager will be involved in all aspects of our operations from sales, project management, and customer relations to design, production, and installation. Sign industry experience is required to be considered for this role.
About the Company
Charlaine Architectural Signage is a full service, client-oriented fabricator of all types of interior and exterior signs. We are dedicated to helping our clients with all aspects of the signage process from conception, design, fabrication and installation. We have built our reputation over 26 years in business by creating attractive and enduring signage for our clients, on time and on budget.
Project Management: Manage the day to day process of individual projects to make sure all client deliverables are met on time and are delivered profitably for the company. Collaborate with internal team members, vendors, subcontractors, and permitting agencies to bring a project to fruition, with a focus on exceeding the customer’s expectations.
Site Surveys: Complete site surveys to determine the most appropriate signage recommendation based on client requests and code requirements.
Customer Relations: Build and maintain strong relationships with customers as their main point of contact at Charlaine. Ensure the highest level of customer satisfaction and quality service by understanding and working with their changing needs, communicating with them on a regular basis, diagnosing problems, troubleshooting, and resolving customer issues, as needed.
Proposal Generation: Meet with customers and prospects to understand their signage needs and work with our estimation team to generate proposals.
Project Tracking: Understanding of project cost controls and basic accounting to track labor and material vs. project budgets. Ensure that project expenses come in on budget and forecasts are up to date. Ensure project documents are complete, current and stored appropriately.
3-5+ years of sign industry experience is required
Commercial construction experience, knowledge of basic blueprint reading, and experience with permitting are preferred
Working knowledge of graphics software and design with emphasis on Corel Draw
Experience with estimating is a plus
Bachelor’s Degree is preferred. Associate’s Degree with coursework in business, construction, and project management will be considered
The right balance of tenacity and intuition necessary to identify what needs to be done to overcome hurdles and meet deadlines
Impeccable ethical standards and professional presence
Exceptional customer service and interpersonal skills, with a focus on rapport-building and listening
Highly self-motivated and goal-oriented; excels with limited guidance
Capable of multitasking and prioritizing in a fast-paced environment, effectively and efficiently
Enthusiastic and flexible team player; a can-do attitude and ability to take on different tasks as needed
Excellent verbal/written communication and organizational skills
About Charlaine Architectural Signage
Charlaine Architectural Signage is a full service, client-oriented fabricator of all types of interior and exterior signs. We are dedicated to helping our clients with all aspects of the signage process from conception, design, fabrication, and installation.