Posting Summary: School of Medicine at the University of Virginia, Desk Top Support Department, is seeking an IT Help Desk Analyst 2. The incumbent is responsible for providing a wide range of remote and over-the phone technical assistance to departmental staff, faculty and students. This position is integral to the support of the School of Medicine's hardware and software needs of end users. The incumbent works with multiple departments, vendors and third parties on issues involving maintenance, new initiatives, support and troubleshooting. Additional duties include assisting with writing procedures, collecting and analyzing data related to desktop support and maintaining records as appropriate.
The position requires a Bachelor's Degree in Computer Science, MIS, Computer Engineering, related discipline or equivalent work experience. Position requires a minimum of one year of information technology experience in a customer service role providing desktop, OS, and network support. Successful candidate will have broad knowledge of multiple computer operating systems, network protocols as well as standard security tools and methodologies.
Must have experience with MS Office (Word, Outlook, Excel, PowerPoint), MS Operating System and Apple OS, strong customer service, interpersonal communication, teamwork and project management skills. Must have ability to troubleshoot and prioritize requests.
This position is restricted and is contingent upon the continuation of funding.
This position will remain open to applications until filled.
To apply for this position, please visit https://jobs.virginia.edu and search on posting # 0624363 or visit: https://jobs.virginia.edu/applicants/Central?quickFind=85893. Complete an Application online, attach a cover letter, resume/CV, and contact information for three references.
For information related to this posting, please contact David Stewart, 434-982-6341 or firstname.lastname@example.org.
The University of Virginia is an equal opportunity and affirmative action employer. Women, minorities, veterans and persons with disabilities are encouraged to apply.
Required Minimum Level of Education: *Degree or Equivalent Experience Required
Required Specific Degree/Training: Bachelor's degree in Computer Science, MIS, Computer Engineering or related discipline and at least one year of experience. Relevant experience may be considered in lieu of a degree.
Required Minimum Level of Experience: Some - up to 4 years
Required Specific Experience: Minimum of one year. A minimum of one year of information technology experience in a customer service role providing desktop, OS, and network support.
Preferred Minimum Level of Experience: Some - up to 4 years
Preferred Specific Experience: Prefer 2 to 5 years experience. Prefer 2+ years of experience in a remote/over-the-phone technical support role in a healthcare or University/Medical School environment supporting multiple computer systems.
Preferred License or Certification: A+, MCP, Apple Certified Support Professional
Required Knowledge, Skills and Abilities: 1. Excellent customer service skills. 2. Broad knowledge of multiple computing operating systems, network protocols as well as standard security tools and methodologies. 3. Excellent project management and analytical skills. 4. Ability to prioritize requests and multi-task. 5. Knowledge of troubleshooting techniques and procedures. 6. Demonstrated ability to communicate technical information effectively both orally and in writing. 7. Demonstrated ability to work in a team environment, as well as individually. 8. Knowledge of evaluating existing systems for vulnerabilities.
Preferred Knowledge, Skills and Abilities: 1.Knowledge of ITS and HSTS hardware and software standards, LAN and mainframe application protocols related to all platforms. 2.Knowledge and understanding of UVa and School of Medicine system policies and operating procedures. 3.Knowledge with current PC and Apple OS troubleshooting and support. 4.Knowledge of Adobe Suite of software. 5.Knowledge of troubleshooting and support of conference room environments (including projectors, teleconferencing and related software and hardware).
Required Computer Applications: MS Office (Word, Outlook, Excel, PowerPoint), MS Operating Systems, Apple OS.
Preferred Computer Applications: MS Windows, Adobe Acrobat and Photoshop, Apple OS, iPad, iPhone, and Droid mobile platforms.
Internal Number: 353_85893
About University of Virginia
Founded by Thomas Jefferson, the University of Virginia opened in 1825 as the nation's first public university. A longstanding dedication to preeminence in both scholarship and teaching; top ranking in global satisfaction, collegiality and work/family issues on the COACHE survey of early career faculty; a commitment to excellence that is integrally connected with diversity and a broad array of benefits make the University of Virginia a prime choice for both faculty and staff. The University of Virginia is located in the small cosmopolitan city of Charlottesville near the Blue Ridge Mountains, 70 miles from Richmond and 110 miles from Washington, D.C. The University of Virginia remains the No. 2 best public university in the 2013 edition of the U.S. News and World Report rankings. In the 14 years since U.S. News began ranking public universities as a separate category, U.Va. has ranked either No. 1 or No. 2. U.Va. continues to rank in the Top 25 among the best of all national universities, public and private.