• Oversee all international travel health and safety standards, policies, practices and procedures
• Administer the University's international crisis management plan
• Implement health and safety best practices across international programs and activities, through active buy-in and consensus building among stakeholders
• Evaluate the University's risk associated with emerging trends, world events and travel alerts in areas where the University has a presence and/or interests
• Oversee the process for review of international travel registration, travel tracking, risk messaging; support compliance to those processes; and consider special circumstances related to health, safety and security for Princeton travelers
• Support the Travel Oversight Group which advises the University on appropriate policies and procedures to manage University-sponsored travel for all constituents
• Review and evaluate health, safety and security policies and practices of individual programs to ensure compliance on an ongoing basis
• Create and maintain systems for consistently reporting incidents and tracking cases; analyze trends and refine preparedness and practices on an on-going basis
• Build and maintain productive alliances with stakeholders (e.g., University Emergency Management Team, government, service providers) to ensure that the University can respond quickly and effectively to emergencies

• Serve as the first point of contact for all incidents and developing crises abroad, including “on-call duties” beyond regular work hours and a heavy volume of engagement immediately before and during times of heavy travel (e.g. fall, spring, and summer breaks)
• Coordinate responses to incidents with key campus stakeholders including, but not limited to, University Health Services, Finance and Treasury, Public Safety, Environmental Health and Safety, Communications, and various Deans
• Lead the University's coordinated response during an incident as a key member of the International Crisis Management Team
• Participate as a member of the University Emergency Management Team and coordinate, as needed, with the Team for international crises
• Establish mechanisms for providing support to affected students or staff members and their families during an emergency
• Develop and manage alerts for significant events in areas where the University has a presence and/or interests

• Provide training and expert advice on global health, safety and security to University leadership, committees, faculty, staff and students
• Develop and implement outreach and training programs for students, faculty and staff involved in study and research abroad programs; partner with offices to refine existing training resources
• Collaborate with key campus partners including the Office of International Programs, Princeton Institute for International and Regional Studies, and numerous academic and administrative units that oversee international activities
• Conduct site visits or make safety assessments in locales with Princeton programming
• Develop and manage communications relating to international health and safety issues
• Serve as the primary liaison to partner institutions, service providers and governmental organizations (e.g. U.S. State Department) on international travel safety issues

• Bachelor's degree
• 5-7 years of experience in a relevant setting working with senior management (e.g. study abroad, program design, program management, emergency coordination, international travel and security, or risk management). Strong preference for those with higher education experience, especially working directly with faculty members, students, and their families.
• Experience with emergency preparedness and/or crisis management, preferably in an academic setting.
• Experience in project management and ability to work on multiple projects with tight deadlines
• Proficiency with using systems to track and locate travellers as well as analyzing data
• Strong sense of personal responsibility and ability to build and maintain trusting relationships with diverse stakeholders, including students, parents, faculty and administrative constituencies
• Demonstrated ability to communicate clearly, effectively, and persuasively; strong speaking and listening skills
• Proven ability to remain composed under pressure and to support stakeholders in crisis situations
• Extensive experience traveling abroad, including to developing countries or challenging environments
• Capacity to exercise professional judgment and problem solve in situations for which there are no established criteria
• Ability to handle sensitive and confidential matters with discretion
• Excellent judgement, decision-making skills, consultative management skills, and organizational skills
• Strong customer service mentality and willingness to educate campus stakeholders about the role

• Masters degree (or higher)
• Experience with insurance, medical evacuation, or disaster preparedness
• Proficiency in one or more foreign language and experience living abroad

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