Classified Title: Instructional Technologist Working Title: Technology Implementation Specialist Role/Level/Range: ACRO37.5/03/CG Starting Salary Range: $24.38 - $33.52 per hour Employee group: Full Time Schedule: Monday through Friday Exempt Status: Non-Exempt Location: 25-MD:JH at Columbia Center Department name: 60000020-Center for Technology in Education (CTE) Personnel area: School of Education
The Technology Implementation Specialist will support a statewide early childhood assessment system and various accompanying online technologies developed by JHU Center for Technology in Education (CTE) for use across multiple states. This individual will work directly with the Emerging Technologies and Systems Development Team. The work involves investigating and troubleshooting escalated help desk support tickets, testing new software enhancements, and supporting online webinar trainings. The position will support kindergarten teachers, education trainers, district and school administrators, and most importantly, district data managers who are responsible for entering teacher, student, and enrollment data from their local jurisdiction into the assessment system.
This position will work with the IT Project Manager on all aspects of the technology implementation of the Ready for Kindergarten (R4K) Early Childhood Comprehensive Assessment System. R4K implementation requires a strong focus on effective training and ongoing support of thousands of participating educators. The Technology Implementation Specialist is part of a larger team responsible for ensuring the R4K platform is operational and that participants have the knowledge and resources they need to effectively use the system.
Specific Duties & Responsibilities:
The Technology Implementation Specialist will conduct technical trainings (face-to-face and Webinar formats), perform high-level troubleshooting, carry out system testing, oversee programmers who carry out system enhancements, and communicate and coordinate with local IT staff and data managers in a support capacity. As needed, the ideal candidate may create and customize materials and multimedia for web-enhanced, blended, and online trainings and webinars.
The successful candidate should possess strong technology skills, including but not limited to knowledge of Microsoft Excel, Photoshop, video editing, familiarity with learning management systems, experience with the design and delivery of training (both face-to-face and online) and strong troubleshooting skills.
The Technology Implementation Specialists responsibilities include:
Supporting local IT staff and data managers in formatting CSV data files
Troubleshooting technical issues that are escalated form the Level 1 help desk
Working with the Level 1 help desk on a knowledge base of resources and FAQs
Conducting trainings in both face-to-face and Webinar (online) formats
Creating and posting support resources in a variety of multimedia formats
Developing user guides and system manuals for both print and online
Updating and customizing materials for web-enhanced, blended, and online trainings
Other duties as assigned
Minimum qualifications (Mandatory):
A Bachelor’s degree in Educational Technology or a related field
Two years working in educational technology to include experience with online learning
Superior writing, communication, and interpersonal skills, experience with customer service and user support, and the ability to receive constructive feedback are required
The successful candidate(s) for this position will be subject to a pre-employment background check.
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The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.
During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.
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