Stanford University Residential & Dining Enterprises (R&DE) is looking for an experienced Account Manager to join our Strategic Communications team. If you're looking for daily variety and an opportunity to challenge yourself and grow as a team leader in strategic communications, design and production, this may be the opportunity for you.
This position plays a critical part in providing R&DE best in the business communications support, including strategic planning, audience engagement and business optimization. The incumbent will be called upon to manage a portfolio of internal R&DE clients, developing their projects and guiding them to completion. This will involve frequent collaboration with subject matter experts, and the design and production team.
R&DE is an award-winning organization in which every employee represents our values of excellence, teamwork, innovation, diversity and sustainability. We're looking for a creative and talented leader with experience in strategic communications planning and implementation. If you're looking for a challenging opportunity to excel and grow as a communicator, read the job description below and follow the instructions to apply.
ABOUT RESIDENTIAL & DINING ENTERPRISES
Founded in 1891, Stanford University is among the top academic institutions in the country, excelling in a wide range of fields from the humanities to information technology to the health sciences and medicine. The university is located near Palo Alto, 35 miles south of San Francisco, on an 8,800-acre campus.
Residential & Dining Enterprises, the largest auxiliary organization at Stanford University, supports the academic mission of the University by providing the highest quality services to students and other members of the university community. R&DE has an annual operating budget of over $270 million, oversees a 5 million sq. ft. physical plant across the campus, provides housing for over 12,000 students, serves over 18,000 daily meals at 30 dining and retail locations and over 500,000 meals at Athletic Concessions events, and hosts 20,000 conference guests annually. R&DE comprises 1100+ staff in the following divisions: the Office of the Senior Associate Vice Provost (SAVP), Student Housing Operations, Stanford Dining, Stanford Hospitality & Auxiliaries, Stanford Conferences, and a team of R&DE strategic business partners: Finance & Administration, Human Resources, Information Technology, Maintenance Operations and Capital Projects and Strategic Communications.
JOB PURPOSE: Directs the development and implementation of marketing initiatives for high impact offerings, enabling programs, services, events and/or products to meet business objectives. May negotiate vendor relationships. Identify and implement process improvements. Direct cross-functional collaboration across the organization. CORE DUTIES*:
Manage a portfolio of clients and serve as the liaison between them and the Strategic Communications team.
Provide strategic development and counsel to clients, specifically in the development of campaigns to solve clients' communications and marketing problems.
Write creative briefs on complex projects, in consultation with clients, and interpret them for project teams in order to lead communication strategies and implement marketing efforts.
Collaborate on creative development and direction with client, design and production teams.
Represent the interests of the client in interactions with project teams.
Develop, manage and execute strategic marketing plans/programs to meet business objectives.
Create and manage the execution of integrated communication strategy which leverages the brand strategy, incorporating appropriate channels (i.e., web, print, email, online).
Define and conduct market research, including competitive benchmarking, identification of market opportunities, and campaign/program/service/event analysis. Use the results to make strategic decisions.
Communicate marketing plans across the organization and/or university to educate and influence stakeholders
Build partnerships with other school, department, product, service, program, and event and/or channel managers.
May oversee event management to support marketing objectives.
Manage key vendor and consultant relationships.
Scope and manage project/program budget(s).
May oversee interns and other contingent staff; provide staff training.
* - Other duties may also be assigned
Education & Experience:
Bachelor's degree and eight years of relevant experience; or a combination of education and relevant experience.
Knowledge, Skills and Abilities:
Demonstrated experience in strategic communications, including developing, implementing and evaluating strategic communications plans.
Demonstrated ability to work effectively with senior leaders.
Extensive knowledge of strategic analysis, customer segmentation strategies and business and marketing planning.
Demonstrated experience in integrated marketing strategy and execution across channels including digital; and print.
Demonstrated application of market research and data analysis.
Excellent project manager with the ability to manage multiple projects simultaneously.
Excellent written and oral communication and presentation skills.
Demonstrated experience presenting to senior management.
Certifications and Licenses: None PHYSICAL REQUIREMENTS*:
Constantly perform desk-based computer tasks.
Frequently stand/walk, sit, use a telephone, grasp lightly/fine manipulation, speaking.
Occasionally grasp forcefully, writing by hand.
Rarely sort/file paperwork.
* - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job. WORKING CONDITIONS:
Occasional work on evenings and weekends.
Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, http://adminguide.stanford.edu.
Location: Residential & Dining Enterprises, California, United States Schedule: Classification Level:
Stanford is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.
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Located between San Francisco and San Jose in the heart of Silicon Valley, Stanford University is recognized as one of the world's leading research and teaching institutions. Leland and Jane Stanford founded the University to "promote the public welfare by exercising an influence on behalf of humanity and civilization." Stanford opened its doors in 1891, and more than a century later, it remains dedicated to finding solutions to the great challenges of the day and to preparing students for leadership in a complex world. The University's thriving diverse community is comprised of nearly 7000 undergraduate students, 9000 graduate students, 2000 faculty members, 1900 postdoctoral scholars, and over 11,000 academic and administrative staff in seven schools including several interdisciplinary research centers and institutes. The campus spreads over 8000 contiguous acres and nearly all undergraduates live on campus. Stanford offers bachelor's and master's degrees in addition to doctoral degrees (PhD, MD, DMA and JD) plus a number of professional and continuing education programs and certifications. More at http://facts.stanford.edu and http://www.stanford.edu. Stanford University is an ...equal opportunity employer and is committed to increasing the diversity of its faculty. It welcomes nominations of and applications from women, members of minority groups, protected veterans and individuals with disabilities, as well as from others who would bring additional dimensions to the university’s research, teaching and clinical missions.